Past Incidents

Title Hosted Email - Connection drops
Date Thursday 15 July 2021
Start time 02:43 MDT

We are currently experiencing connection drops for a small set of email accounts on the Hosted Email (CHImail) platform. Technical teams have been engaged and are investigating as a priority, and will provide updates as they are available.
We apologize for any inconvenience this may cause.

• Update @ 04:49 MDT - Technical teams have identified that connections to Webmail and to mail clients over IMAP are affected for some clients. The teams continue to investigate this as a priority.
• Update @ 06:22 MDT - The engineering team has identified the issue within the Hosted Email system and is currently working on resolving the issue.
• Update @ 09:46 MDT - The engineers had successfully implemented a fix, and are bringing services back online in a controlled manner to resolve the issue.
• Update @ 10:48 MDT - The engineering team continues to monitor the situation to ensure that the affected mail services are fully back online and remain stable.
• UPDATE - 14:00 BST: ** ** RESOLVED A fix has been implemented and the hosted email web login, is now accessible. We apologize for any inconvenience this may have caused.

Start time: Wednesday 14 July 2021 @ 02:30 UTC (Tuesday 13th July @ 20:30 MDT)
End time: Wednesday 14 July 2021@ 04:00 UTC (Tuesday 13th July @ 22:00 MDT)
Duration: 1.5 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:

• London (LON)
• Salt Lake City (SLC)
• Frankfurt (FRA)
• Amsterdam (AMS)
• New York City (NYC)
• Dallas (DFW)

This maintenance window will start on July 14th, 2021 between the hours of 02:30 - 4:00 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.

If you have any questions or concerns, please contact our support team.

**Title:**Hosted Email - Send Error Date: Thursday 8th July 2020
**Start time:**12:28 MDT

Some customers may be experiencing errors when sending emails. Technical teams are currently investigating as a priority. Further updates will be posted when available, and we apologize for any inconvenience this may cause.

• Update @ 13:49 MDT - The engineering team had correctly identified the cause of the Send Error. Changes were made and after monitoring the result we see message delivery back to normal performance.
  We apologize for the inconvenience this may have caused.