Incidents reported on status page for Westhost https://status.westhost.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a11de2209fbb11537dc90f42ad12c275.png https://status.westhost.com/ en https://status.westhost.com/incident/901513 Thu, 21 May 2026 10:00:00 -0000 https://status.westhost.com/incident/901513#f28a72830964df130eba7463640dbce694c057b4c4c14dd5bf12626743e584ea The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We will directly contact affected customers, with next steps, once the migration is complete. https://status.westhost.com/incident/895697 Thu, 21 May 2026 08:06:02 -0000 https://status.westhost.com/incident/895697#50db8c8d5c7fbc91cad5cae5e71d5088a9c4a1c442c7f2865fc1135e5630bb92 We are marking this as resolved https://status.westhost.com/incident/895697 Thu, 21 May 2026 08:04:28 -0000 https://status.westhost.com/incident/895697#1615e45251e21797cb8c84017b0b1def1bf02b04c59ea84a968637206381640f **Update:** This issue is now fixed and we are seeing domain transfers process normally https://status.westhost.com/ Sat, 16 May 2026 18:18:24 +0000 https://status.westhost.com/#aff1d7327afd440f477b4166e7aacda51fb653fb2bdbd73fa2069f4a2bdf0b74 Stack CP (Hosting Control Panel) recovered https://status.westhost.com/ Sat, 16 May 2026 18:14:43 +0000 https://status.westhost.com/#aff1d7327afd440f477b4166e7aacda51fb653fb2bdbd73fa2069f4a2bdf0b74 Stack CP (Hosting Control Panel) went down https://status.westhost.com/incident/896843 Fri, 15 May 2026 18:32:37 -0000 https://status.westhost.com/incident/896843#8d2e26e363d764de84356c863732b71ef178de54bcd44ceb494b000fbd7325a8 Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally. https://status.westhost.com/incident/896843 Fri, 15 May 2026 16:56:38 -0000 https://status.westhost.com/incident/896843#0722eae4872f6a1ba72523c19101f1e2132764d1cabb13d6ec039d10077c5c30 We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause. https://status.westhost.com/incident/895697 Thu, 14 May 2026 07:45:05 -0000 https://status.westhost.com/incident/895697#b0621a5362c5f164d99885e9a647fb640d86bc6bc0a195b11b1140c47cfd42e7 We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available https://status.westhost.com/incident/893109 Mon, 11 May 2026 14:00:00 -0000 https://status.westhost.com/incident/893109#abe99ffac56bfab89c05352f02db917f5b5042d7bb0fca22419fba906886139e The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete. https://status.westhost.com/incident/891317 Fri, 08 May 2026 21:00:24 -0000 https://status.westhost.com/incident/891317#a0bf520e8c1dbd812ca063b864db161873389829ad9c36a48c3748a3d0d62dd0 Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.westhost.com/incident/891317 Fri, 08 May 2026 20:38:46 -0000 https://status.westhost.com/incident/891317#8fb551dd20aeeec202c3946f50d0f8e35d32ef4cd5e0aa293b57c18f9fcd5a98 We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.westhost.com/ Thu, 07 May 2026 13:12:07 +0000 https://status.westhost.com/#9620440fdbdb51164785fd94cb0a5dd2f2db124b8e178e0b0af7a3d79b37c6e9 CHI (Control Panel) recovered https://status.westhost.com/ Thu, 07 May 2026 13:07:13 +0000 https://status.westhost.com/#9620440fdbdb51164785fd94cb0a5dd2f2db124b8e178e0b0af7a3d79b37c6e9 CHI (Control Panel) went down https://status.westhost.com/incident/890165 Thu, 07 May 2026 12:01:27 -0000 https://status.westhost.com/incident/890165#ee78d0ee5fb6ce1fdfb41dff72f447dd923ff9f4a3038e11b7a54ebd98680c0c We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through. Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible. https://status.westhost.com/incident/889093 Wed, 06 May 2026 13:19:33 -0000 https://status.westhost.com/incident/889093#5b20610b78832ac1c59e903cb9bdb749df241212ea4cb26e20ca89637f776199 We are pleased to confirm that the previous issue has now been resolved. https://status.westhost.com/incident/889093 Wed, 06 May 2026 09:20:21 -0000 https://status.westhost.com/incident/889093#8fe212b7b020c62ee612b65d03e3a6fa35a3468df4595ad2961aaf30b9ac48ca We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available. https://status.westhost.com/ Mon, 04 May 2026 14:18:20 +0000 https://status.westhost.com/#24197a710f202e57b7a88e1630efdb50596c5b4ff2407c03772a023fa33ad23b Stack CP (Hosting Control Panel) recovered https://status.westhost.com/ Mon, 04 May 2026 14:13:31 +0000 https://status.westhost.com/#24197a710f202e57b7a88e1630efdb50596c5b4ff2407c03772a023fa33ad23b Stack CP (Hosting Control Panel) went down https://status.westhost.com/ Mon, 04 May 2026 07:11:57 +0000 https://status.westhost.com/#58d2f27722735a7530ea8f7a6b411d179692de8675d2770c4a8f332e04a7eca9 CHI (Control Panel) recovered https://status.westhost.com/ Mon, 04 May 2026 04:31:59 +0000 https://status.westhost.com/#58d2f27722735a7530ea8f7a6b411d179692de8675d2770c4a8f332e04a7eca9 CHI (Control Panel) went down https://status.westhost.com/ Thu, 30 Apr 2026 08:22:36 +0000 https://status.westhost.com/#5c463d6ca19485e32eaf18302b5955d0d4505c5eb891181b662aa9bf5a8966d4 Westhost Website recovered https://status.westhost.com/ Thu, 30 Apr 2026 08:17:23 +0000 https://status.westhost.com/#5c463d6ca19485e32eaf18302b5955d0d4505c5eb891181b662aa9bf5a8966d4 Westhost Website went down https://status.westhost.com/incident/883990 Thu, 30 Apr 2026 07:00:00 -0000 https://status.westhost.com/incident/883990#a50598cc02a4091f6a8e4e3604f0218c76739828937098d632022a63d2ecc337 We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched. https://status.westhost.com/incident/882612 Wed, 29 Apr 2026 12:54:15 -0000 https://status.westhost.com/incident/882612#be98c64ecea1161848bdacf1144aa95146b1089d877c5d6c1ab44c9e8c63d3e5 This is has been resolved. Thank you for patience in this matter. https://status.westhost.com/ Wed, 29 Apr 2026 08:03:13 +0000 https://status.westhost.com/#938514d0ad69c008a4011478c9ae1454fc4559a745bde757b5c1bfd161a8f5ec Stack CP (Hosting Control Panel) recovered https://status.westhost.com/ Wed, 29 Apr 2026 07:59:05 +0000 https://status.westhost.com/#938514d0ad69c008a4011478c9ae1454fc4559a745bde757b5c1bfd161a8f5ec Stack CP (Hosting Control Panel) went down https://status.westhost.com/incident/882612 Tue, 28 Apr 2026 20:07:00 -0000 https://status.westhost.com/incident/882612#92ece118384069665438d1e3b0a94aad90eec486740d4746d2f2abafc3f06200 WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately. https://status.westhost.com/incident/872060 Fri, 17 Apr 2026 17:30:00 -0000 https://status.westhost.com/incident/872060#89f6de296b84654b9dd60e4bb674f696903fc3122d59527a0d351b9b1a8b3ad5 During this maintenance window we will be performing a migration of our ticketing system. During this process, you may receive email or system notifications indicating that tickets have been opened, updated, or closed. Some of these notifications may relate to historical activity and do not reflect new or current actions. Please ignore any unexpected ticket notifications received during the migration window. No action is required from you. https://status.westhost.com/ Wed, 15 Apr 2026 03:58:24 +0000 https://status.westhost.com/#2c840fa0fb03652baa6209879e90d01d434686ccfa4aa521b57fba7b418bd455 Stack CP (Hosting Control Panel) recovered https://status.westhost.com/ Wed, 15 Apr 2026 03:53:16 +0000 https://status.westhost.com/#2c840fa0fb03652baa6209879e90d01d434686ccfa4aa521b57fba7b418bd455 Stack CP (Hosting Control Panel) went down https://status.westhost.com/incident/865487 Tue, 07 Apr 2026 22:06:19 -0000 https://status.westhost.com/incident/865487#09d1fed7157480e50facc4ec6364ce988e04258c998faedc53646f48647491e2 **UPDATE** We are now seeing normal function on tickets and are marking this issue as resolved. We do apologize for any inconvenience. https://status.westhost.com/incident/865487 Mon, 06 Apr 2026 10:03:59 -0000 https://status.westhost.com/incident/865487#07af846dc90eefdefac5b10827555d390e458e22abaee0b3c8421d8d119800ce We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.westhost.com/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience. https://status.westhost.com/incident/864384 Sat, 04 Apr 2026 00:20:40 -0000 https://status.westhost.com/incident/864384#54713d520227949be32b3d47a8439f16bfd7ee558c049e34a3910bc3d280b4bf Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.westhost.com/incident/864384 Fri, 03 Apr 2026 23:45:51 -0000 https://status.westhost.com/incident/864384#eb0564eb6c46120ab6ddcc510575657bf73722069d76c23d5684fd8fb293bf80 We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.westhost.com/incident/863330 Thu, 02 Apr 2026 16:11:27 -0000 https://status.westhost.com/incident/863330#849775211dbd4615ab8cd158e6d724cc11c6e289d54a8ffc75da25eb5ea7b309 **UPDATE** We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience. https://status.westhost.com/incident/863330 Thu, 02 Apr 2026 11:24:40 -0000 https://status.westhost.com/incident/863330#78697aea1e81eff3b8c75bdc2ae1d234e25806ccbbc75f829781d43cf42c9e86 We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time. https://status.westhost.com/incident/861514 Tue, 31 Mar 2026 11:00:00 -0000 https://status.westhost.com/incident/861514#db62ae93c24b810e882cd761180865ca0a989c56d7b1b6b84240bf95ee24db8c We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created. **Please note: these ticket creation emails can be safely ignored.** They are a temporary side‑effect of the migration and do not require any action from you. Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain available throughout the migration. https://status.westhost.com/incident/860057 Mon, 30 Mar 2026 21:00:00 -0000 https://status.westhost.com/incident/860057#6cfd9a1301642c5aef61591359a6e5af6046de3695766222d119d6f914363e46 Maintenance completed https://status.westhost.com/incident/860057 Mon, 30 Mar 2026 06:00:00 -0000 https://status.westhost.com/incident/860057#3dcedbab102f1b754e9a435387ad2615247c53bdf3b34496a09b06d40121e71c We will be performing planned maintenance to migrate some internal systems during this window. During this period: Live Chat and Ticket creation maybe temporarily unavailable. Response times may be slower than usual until maintenance is complete. We appreciate your patience and understanding while we carry out these essential upgrades. https://status.westhost.com/incident/857462 Wed, 25 Mar 2026 16:36:00 -0000 https://status.westhost.com/incident/857462#01bce15a7f811af30789ccda6f5f91a8cf4b68678e6b1bc5ed9188ea11687296 We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. We do apologize for the inconvenience. https://status.westhost.com/ Thu, 05 Mar 2026 08:22:01 +0000 https://status.westhost.com/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) recovered https://status.westhost.com/ Thu, 05 Mar 2026 07:16:58 +0000 https://status.westhost.com/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) went down https://status.westhost.com/ Tue, 03 Mar 2026 09:22:23 +0000 https://status.westhost.com/#fd8d0b5b2ff5fd1c40f6eeb6e028f0ab6b4f5899e8ee131b3371c128bbb5de45 Westhost Website recovered https://status.westhost.com/ Tue, 03 Mar 2026 09:07:16 +0000 https://status.westhost.com/#fd8d0b5b2ff5fd1c40f6eeb6e028f0ab6b4f5899e8ee131b3371c128bbb5de45 Westhost Website went down https://status.westhost.com/incident/832099 Tue, 24 Feb 2026 13:15:00 -0000 https://status.westhost.com/incident/832099#fdb488a3bd023d930c9c3f636ed90716e700acb1175330e399f3b3a40744537c We’re currently investigating an issue affecting access to the webmail login page. At the moment, some users may be unable to sign in via the usual webmail portal. **Important:** Mail sending and receiving are not affected and continue to work as expected. As a temporary workaround, you can access your mailbox using the alternative webmail URL: https://stackmail.com We’ll provide further updates as soon as we have more information. Thank you for your patience. **UPDATE:** We are seeing access to Webmail at https://us.stackmail.com return, we are monitoring this further. https://status.westhost.com/incident/827403 Tue, 17 Feb 2026 17:31:00 -0000 https://status.westhost.com/incident/827403#5c054a54191e702e5f860faa686f33e21514b39f2be8dac45c754b8cefe04e01 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.westhost.com/incident/824031 Thu, 12 Feb 2026 11:06:00 -0000 https://status.westhost.com/incident/824031#a11ad8a77e0d3ed2d9312e7693f828b2626a3caa85150e3f89de012b83092e19 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.