Incident
Start:
November 30, 2025 22:12
Resolved:
December 1, 2025 03:07
Ticket & Chat Support Incident
We are currently experiencing an issue affecting our ticketing system and chat support service. Clients may be unable to raise new tickets via CHI, view existing tickets, or access chat support.
Our team is actively investigating the problem and working to restore full functionality as soon as possible. We will provide further updates as they become available.
We sincerely apologize for the inconvenience and appreciate your patience.
Updates
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2025-12-01 03:07:01 The issue affecting our ticketing system and chat support service has now been fully resolved. Clients should once again be able to raise new tickets via CHI, view existing tickets, and access chat support without any problems.
Our team has implemented the necessary fixes, and all systems are operating normally.
Thank you for your patience and understanding while we worked to restore full functionality.