Past Incidents

Title Hosted Email - Connection drops
Date Thursday 15 July 2021
Start time 02:43 MDT

We are currently experiencing connection drops for a small set of email accounts on the Hosted Email (CHImail) platform. Technical teams have been engaged and are investigating as a priority, and will provide updates as they are available.
We apologize for any inconvenience this may cause.

• Update @ 04:49 MDT - Technical teams have identified that connections to Webmail and to mail clients over IMAP are affected for some clients. The teams continue to investigate this as a priority.
• Update @ 06:22 MDT - The engineering team has identified the issue within the Hosted Email system and is currently working on resolving the issue.
• Update @ 09:46 MDT - The engineers had successfully implemented a fix, and are bringing services back online in a controlled manner to resolve the issue.
• Update @ 10:48 MDT - The engineering team continues to monitor the situation to ensure that the affected mail services are fully back online and remain stable.
• UPDATE - 14:00 BST: ** ** RESOLVED A fix has been implemented and the hosted email web login, is now accessible. We apologize for any inconvenience this may have caused.

Start time: Wednesday 14 July 2021 @ 02:30 UTC (Tuesday 13th July @ 20:30 MDT)
End time: Wednesday 14 July 2021@ 04:00 UTC (Tuesday 13th July @ 22:00 MDT)
Duration: 1.5 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:

• London (LON)
• Salt Lake City (SLC)
• Frankfurt (FRA)
• Amsterdam (AMS)
• New York City (NYC)
• Dallas (DFW)

This maintenance window will start on July 14th, 2021 between the hours of 02:30 - 4:00 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.

If you have any questions or concerns, please contact our support team.