Past Incidents

Affected Services sl-507-13.slc.westdc.net
Start time 20:00 MDT

We are aware of the problem on the sl-507-13.slc.westdc.net server, currently accessing and managing customer websites. Our engineers are working to resolve this as a matter of urgency.

UPDATE - 21:21 MDT Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience

UPDATE - 22:48 MDT Our technical teams have completed the investigation and all the services are resumed to fully operational with no further issues. we are monitoring the state. We apologize for any inconvenience this may have caused.

UPDATE - 23:10 MDT ** ** RESOLVED A fix has been implemented and the server sl-507-13.slc.westdc.net is now accessible. We apologize for any inconvenience this may have caused.

Title Hosted Email Login Issue

Date Friday 17 September 2021

Start time 16:43 BST

We are experiencing intermittent login failure. We will provide an update shortly with additional information.

Update: @ 17:15 BST - We are currently investigating a login issue for a small set of customers with (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.

Update: @ 17:55 BST - We are monitoring and have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now, users should be able to log back into their webmail for use.

Update: @ 18:15 BST - Hosted Email Login Issue (Webmail, POP, IMAP) have been resolved. Thank you for your patience whilst we resolved this fault.