Past Incidents

Title Adding Payment Method Failure Date Tuesday 24th May 2022
Start time 11:20 MDT

The backend billing system is currently experiencing issues, causing adding new payment methods to fail. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Update @13.06 MDT This issue has now been resolved.

Title Adding Payment Method Failure Date Monday 23 May 2022
Start time 12:41 MDT

The backend billing system is currently experiencing issues, causing adding new payment methods to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Update @17:53 MDT This issue has now been resolved.

Title Westhost Homepage unavailable Date Wednesday 18th May 2022 Start time 07:37 MDT

The Westhost homepage is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

• Update @ 07:57 MDT - This issue has now been resolved.