19th September 2021

Shared Hosting Server - Services issues

Affected Services sl-507-13.slc.westdc.net
Start time 20:00 MDT

We are aware of the problem on the sl-507-13.slc.westdc.net server, currently accessing and managing customer websites. Our engineers are working to resolve this as a matter of urgency.

UPDATE - 21:21 MDT Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience

UPDATE - 22:48 MDT Our technical teams have completed the investigation and all the services are resumed to fully operational with no further issues. we are monitoring the state. We apologize for any inconvenience this may have caused.

UPDATE - 23:10 MDT ** ** RESOLVED A fix has been implemented and the server sl-507-13.slc.westdc.net is now accessible. We apologize for any inconvenience this may have caused.