Ongoing maintenance

Last updated on Mar 31, 2026 at 06:45pm UTC

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Previous incidents

Mar 31, 2026

Live Chat Migration

Maintenance

Maintenance Mar 31, 2026 at 11:00am UTC

We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created.

Please note: these ticket creation emails can be safely ignored. They are a temporary side‑effect of the migration and do not require any action from you.

Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain availabl...
Mar 30, 2026

Ticket system & Live chat migration

Maintenance

Resolved Mar 30, 2026 at 06:00am UTC

We will be performing planned maintenance to migrate some internal systems during this window.

During this period:

Live Chat and Ticket creation maybe temporarily unavailable.
Response times may be slower than usual until maintenance is complete.

We appreciate your patience and understanding while we carry out these essential upgrades.
Mar 26, 2026

Planned Maintenance - Internal Systems Migrations

Maintenance

Resolved Mar 26, 2026 at 03:00pm UTC

We will be performing planned maintenance to migrate some internal systems during this window.

During this period:

Live Chat may be unavailable at times while work is in progress.
Support tickets can still be raised as normal, and all submissions will be received successfully.
Response times may be slower than usual until maintenance is complete.

We appreciate your patience and understanding while we carry out these essential upgrades.

If you need assistance, please continue t...
Mar 25, 2026

Chat System Unavailable

Resolved Mar 25, 2026 at 04:36pm UTC

We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

We do apologize for the inconvenience.
Previous updates