Incident
Start:
January 30, 2025 19:39
Resolved:
January 30, 2025 20:35
HostedEmail Service Partially Unavailable
We regret to inform you that there is an issue with a small subset of email accounts on our older email platform currently impacting the Webmail, SMTP, POP and IMAP services.
This may impact your ability to access the webmail interface, and send or receive emails. Our team is actively investigating the issue to identify the cause and implement a solution as quickly as possible.
The Webmail access issue will not impact StackCP mail only the older HostedEmail service.
We sincerely apologise for any inconvenience this may cause and appreciate your continued patience and understanding during this time. We will provide further updates as soon as we have more information. Thank you for your cooperation.
Updates
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2025-01-30 19:55:11 Investigating - We have received reports of some users having intermittent issues accessing webmail, sending and receiving. Teams have been engaged and are investigating. This may also affect some users using IMAP and POP3 connections.
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2025-01-30 20:35:32 The engineering team has identified and addressed the issue, which has been successful. This incident has been resolved.