Forwarded Email Deliverability to Yahoo/AOL/Sky Mailboxes

We are currently experiencing delays with forwarded e-mails being delivered to Yahoo-based addresses, this affects AOL and Sky mailboxes as they utilise Yahoo’s e-mail infrastructure. If you are forwarding your e-mails to a Yahoo-based address, you may encounter delays or bounce-back messages with errors such as “temporarily deferred due to unexpected volume or user complaints.” This issue is due to recent changes on the Yahoo platform. We are in ongoing contact with Yahoo’s technical team, who have acknowledged the problem and have their engineers actively investigating it. Unfortunately, Yahoo has not provided an indicated time of resolution. We continue to monitor and mitigate these delays as much as possible, and will chase the Yahoo team daily. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Updates

• 2024-11-04 07:30:10 Our email relay queues have been clear since 19:00 on 31st October, and we are now seeing all mail being delivered successfully to Yahoo-based addresses, including AOL and Sky mailboxes. Delivery has resumed normal operation, and we will monitor the situation closely to ensure ongoing stability. Thank you for your patience and understanding. Further updates will be provided as necessary.

  1 month ago
• 2024-11-05 07:49:02 Forwarded Email Deliverability to Yahoo/AOL/Sky Mailboxes - Resolved
  
  Since Friday 31st October, we have continued to observe normal delivery behaviour for Yahoo-based addresses, including AOL and Sky mailboxes. We now consider this issue to be resolved. However, we will keep monitoring the situation closely to ensure ongoing stability. Thank you for your patience and understanding throughout.

  1 month ago
• 2024-11-05 07:49:26 Forwarded Email Deliverability to Yahoo/AOL/Sky Mailboxes - Resolved

  1 month ago