Past Incidents

Title: Planned Server Maintenance

Date: Wednesday, August 28th, 2019

Start time: 12AM MDT

End time: 5AM MDT

Expected Downtime: up to 2-3 hours

In an effort to become compliant with the latest security bulletins, and to support our ongoing effort to provide the most reliable hosting experience possible, we will be upgrading the operating system and system software on your server.

The upgrade maintenance window will occur on August 28, between the hours of 12:00am - 5:00am MDT. There will be a brief periods where services will not be reachable as they are upgraded and restarted during the maintenance. The estimated downtime will be 2-3 hours.

If you have any questions or concerns, please contact our support team.

Update @ Wed Aug 28 05:33:50 MDT 2019: Unfortunately we have experienced an unexpected problem and have to extend this maintenance. We are working to restore service as soon as possible.

Update @ Wed Aug 28 07:42:03 MDT 2019: The maintenance has completed, all services are up and available for use.

RESOLVED - 09:00 BST: Service remains stable. Please accept our apology for any inconvenience or frustration we may have caused.

UPDATE - 07:00 BST Technical teams have made some fixes and we are currently monitoring to verify these changes have corrected the intermittent email connectivity issues experienced.

UPDATE - 21.30 BST: We are continuing our investigation into a issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.

UPDATE - 17:45 BST: We are investigating an issue which some users may have trouble connecting to our Webmail, IMAP and POP service. We apologise for any inconvenience experienced during this period.

We are currently investigating an issue preventing some of our customers from accessing Hosted Email Services. We apologise for any inconvenience experienced during this period and we will keep you updated on our progress.