Past Incidents

Title: sl-507-1.slc.westdc.net Unreachable
Date: Friday, 29th January, 2021
Start time: 13:30 GMT

We are aware of an issue with one of our shared servers, clients are currently unable to access and manage services on sl-507-1.slc.westdc.net. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.

UPDATE @ 14:02 GMT - Our teams have applied a fix to resolve this issue

Thank you for your patience and understanding.

Title: False alert on hosted email

We are currently investigating emails being sent in error to users by our mail service

There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending, and receiving. You can disregard the emails and continue to use your account as normal.

UPDATE @ 11:15 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.

UPDATE @ 14:20 GMT We are continuing to investigate the issue and will post updates as they become available.

UPDATE @ 17:50 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.

UPDATE @ 20:05 GMT Our engineers have implemented a fix to resolve the issue with the email notifications, users should no longer expect to receive quota notification.

We apologise for the inconvenience this has caused.