Past Incidents

We are investigating an issue preventing some users on Cluster A from logging into Webmail. Some customer's unable to send messages via webmail.

IMAP/POP/SMTP protocols should otherwise continue working as expected

We will provide an update once we have additional information.

UPDATE: All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.

Incident Start Time: 03-01-2021 20:51:00 UTC Incident Start Time: 03-01-2021 21:15:00 UTC Total Duration: 24 mins

Title: sl-507-1.slc.westdc.net Unreachable
Date: Friday, 29th January, 2021
Start time: 13:30 GMT

We are aware of an issue with one of our shared servers, clients are currently unable to access and manage services on sl-507-1.slc.westdc.net. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.

UPDATE @ 14:02 GMT - Our teams have applied a fix to resolve this issue

Thank you for your patience and understanding.