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Some systems are experiencing issues

About This Site

Welcome to the WestHost status page. Here you will find real-time information about the status of our services.

Past Incidents

8th August 2021

No incidents reported

7th August 2021

No incidents reported

6th August 2021

Shared Hosting Shared Hosting Server sl-508-2.slc.westdc.net Unreachable

Title: sl-508-2.slc.westdc.net Unreachable
Date: Saturday 7 August, 2021
Start time: 01:47 UTC

We are currently experiencing an incident on the server slmp-550-53.slc.westdc.net, slmp-550-54.slc.westdc.net and slmp-550-55.slc.westdc.net. Our Technical teams have been engaged and are investigating as a priority.

  • UPDATE @ 08:24 UTC - The server is now once again reachable and all services are back online. We apologize for any inconvenience this may have caused.

5th August 2021

No incidents reported

4th August 2021

No incidents reported

3rd August 2021

Hosted Email Webmail issue

Title Hosted Email Login

Date 03/08/2021

Start time 13:00 MDT

We are currently experiencing an incident that is impacting our Hosted Email Web ( Error message of sending). Our Technical teams have been engaged and are investigating as a priority.

Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologise for any inconvenience this may have caused.

2nd August 2021

CHI Control Panel SSL Certificate Orders and Renewals Failing

Title New SSL Certificate Orders/Renewals Failing
Date Monday 2nd August 2021
Start time 05:54 MDT

The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

  • Update @ 11:58 MDT - Technical teams have been able to locate the problem and are working on implementing a fix.

  • Resolved A fix has been implemented and the billing system is now fully functional. We apologise for any inconvenience this may have caused.

Dedicated Servers/VPS Emergency Bare Metal Server Maintenance

Title: Emergency Bare Metal Server Maintenance
Date: Monday 2nd August, 2021
Start time: 09:00 UTC
End time: 11:00 UTC
Duration: 2 Hours

The development team is planning to deploy a change that will impact Bare Metal customers’ ability to perform tasks against their servers such as accessing credentials, power state changes, and OS updates. All functionalities will be restored when the maintenance completes.

If you have any questions or concerns, please contact our support team.