Past Incidents

Title Scheduled Maintenance - Basekit Service Network Upgrade
Date Tuesday 14th June 2022
Start Time - 18:00 MDT
End Time - 20:00 MDT
Duration 4 Hours

Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, we expect a downtime of the full maintenance window in which basekit service and ticketing system in the legacy westhost platform will be inaccessible.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Title Scheduled Maintenance - Basekit Service Network Upgrade
Date Wednesday 7th June 2022 -
Start Time 18:00 MDT
End Time 20:00 MDT
Duration 4 Hours

Please be advised, scheduled maintenance is taking place on our Basekit Service (Website Builder) Platform. During the maintenance window, we expect a downtime of the full maintenance window in which basekit service will be inaccessible.

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

Title Westhost Knowledgebase articles unavailable

Date Friday 03 June 2022

Start time 13.17 MDT

The Westhost Knowledgebase article page is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Update This has now been resolved.

Title CHI Access
Date Thursday 02 June 2022
Start time 19:46 MDT

We are currently experiencing inaccessibility with our chi.westhost.com control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.

Title: Live Chat Maintenance

Start time: 31/05/2022 - 14:00 MDT

End time: 31/05/2022 - 20:00 MDT

Duration: 6 Hours

Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.

Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.westhost.com/support/ and we will respond as soon as possible.