Past Incidents

Title: Live Chat Maintenance

Start time: 31/05/2022 - 14:00 MDT

End time: 31/05/2022 - 20:00 MDT

Duration: 6 Hours

Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.

Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.westhost.com/support/ and we will respond as soon as possible.

Title Adding Payment Method Failure Date Tuesday 24th May 2022
Start time 11:20 MDT

The backend billing system is currently experiencing issues, causing adding new payment methods to fail. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.

Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.

Update @13.06 MDT This issue has now been resolved.