Some services are degraded

Last updated on Jun 10, 2026 at 2:47pm UTC

Westhost Website
100% uptime
30 days ago
Today
CHI (Control Panel)
99.876% uptime
30 days ago
Today
Stack CP (Hosting Control Panel)
99.986% uptime
30 days ago
Today
Stack Webmail
99.949% uptime
30 days ago
Today

Previous incidents

Jun 10, 2026

Live Chat – Service Disruption

Degraded

Created Jun 10, 2026 at 11:37am UTC

We are currently experiencing issues with our Live Chat system. Our team is aware and actively investigating.

In the meantime, please raise a support ticket and we'll get back to you as quickly as possible. We apologise for any inconvenience and will post updates here as soon as we have more information.

Payment Processing Delays

Degraded

Created May 7, 2026 at 12:01pm UTC

We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.

Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.

IMPORTANT: Critical Vulnerability in Linux Kernel

Degraded

Created Apr 30, 2026 at 7:00am UTC

We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet.

What to expect:

Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations.
Reboots may occur without advance warning to ensure timely remediation and protect customer data.
We expect individual reboots to be short, but some requests in flight may...

Reseller cPanel Migrations

Maintenance

Maintenance May 11, 2026 at 2:00pm UTC

The planned migration of Reseller cPanel services to our new infrastrucure is now underway.

Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete.
Jun 06, 2026

SSL Certificate renewals through CHI

Maintenance

Resolved Jun 6, 2026 at 10:00pm UTC

Maintenance ended

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