Some services are degraded

Last updated on Apr 6, 2026 at 7:51pm UTC

Westhost Website
98.765% uptime
30 days ago
Today
CHI (Control Panel)
99.924% uptime
30 days ago
Today
Stack CP (Hosting Control Panel)
100% uptime
30 days ago
Today
Stack Webmail
100% uptime
30 days ago
Today

Previous incidents

Apr 06, 2026

CHI Support Portal issue

Degraded

Created Apr 6, 2026 at 10:03am UTC

We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.westhost.com/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for y...
Apr 04, 2026

Database Connectivity

Degraded

Resolved Apr 4, 2026 at 12:20am UTC

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

1 previous update
Apr 02, 2026

CHI Ticket Creation

Degraded

Resolved Apr 2, 2026 at 4:11pm UTC

UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience.

1 previous update

Live Chat Migration

Maintenance

Resolved Mar 31, 2026 at 11:00am UTC

We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created.

Please note: these ticket creation emails can be safely ignored. They are a temporary side‑effect of the migration and do not require any action from you.

Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain availabl...
Previous updates