Some services are degraded

Last updated on Jul 29, 2026 at 8:13am UTC

As previously communicated, we're replacing the old dedicated IP addresses on our StackCP servers with the new ones already provided to you. This change takes effect today, 27th July, at 9am UTC.

If you've already updated your DNS A record as per the email comunication we sent, then no action is needed.

If not, please update these as soon as possible to avoid website connection issues.

Please Note: This only affects customers who have a dedicated ip addon to their shared hosting account.

Westhost Website
100% uptime
30 days ago
Today
CHI (Control Panel)
99.875% uptime
30 days ago
Today
Stack CP (Hosting Control Panel)
99.989% uptime
30 days ago
Today
Stack Webmail
99.949% uptime
30 days ago
Today

Previous incidents

Jul 29, 2026

Issue: American Express Payments

Degraded

Created Jun 15, 2026 at 2:27pm UTC

We are aware of a problem affecting American Express payments and are working to fix it. We recommend using an alternative payment method while we investigate.

We'll update this page with progress as soon as possible. Thank you for your patience.

Payment Processing Delays

Degraded

Created May 7, 2026 at 12:01pm UTC

We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.

Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.
Previous updates