Maintenance
Planned Maintenance - Internal Systems Migrations
Resolved Mar 26, 2026 at 7:00pm UTC
We will be performing planned maintenance to migrate some internal systems during this window.
During this period:
Live Chat may be unavailable at times while work is in progress.
Support tickets can still be raised as normal, and all submissions will be received successfully.
Response times may be slower than usual until maintenance is complete.
We appreciate your patience and understanding while we carry out these essential upgrades.
If you need assistance, please continue t...
Ticket system & Live chat migration
Resolved Mar 30, 2026 at 9:00pm UTC
We will be performing planned maintenance to migrate some internal systems during this window.
During this period:
Live Chat and Ticket creation maybe temporarily unavailable.
Response times may be slower than usual until maintenance is complete.
We appreciate your patience and understanding while we carry out these essential upgrades.
Live Chat Migration
Resolved Apr 1, 2026 at 11:59pm UTC
We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created.
Please note: these ticket creation emails can be safely ignored. They are a temporary side‑effect of the migration and do not require any action from you.
Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain availabl...
Ticketing System Migration
Resolved Apr 19, 2026 at 6:30pm UTC
Maintenance ended
1 previous update
Reseller cPanel Migrations
Maintenance May 11, 2026 at 2:00pm UTC
The planned migration of Reseller cPanel services to our new infrastrucure is now underway.
Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete.
Website Builder Migration
Resolved May 23, 2026 at 10:00am UTC
Maintenance ended
1 previous update