Previous incidents

The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.

We are aware of a problem affecting American Express payments and are working to fix it. We recommend using an alternative payment method while we investigate.

We'll update this page with progress as soon as possible. Thank you for your patience.

UPDATE We have been monitroing propagation and the fix we applied has worked. Normal service has been resumed on the DNS servers. We do apologise for the inconvenience this causd.

UPDATE - This issue is now confirmed as fixed. We do apologise for the inconvenience this has caused.

Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.

We are marking this as resolved

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.

Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.

We are pleased to confirm that the previous issue has now been resolved.