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About This Site

Welcome to the WestHost status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Planned Maintenance on DNS Cluster

Start Date/Time: 15/05/2024 04:00 UTC
End Date/Time: 15/05/2024 10:00 UTC

To provide you with the most reliable and robust hosting environment available, Our Network Team will be performing planned maintenance on DNS Clusters which will affect the DNS hosted on the following nameservers.

ns2.westservers.net
sns2.westservers.net

This maintenance window will start on May 15th, 2024 at 04:00 UTC (14/05/2024 23:00 CDT – UTC-5) and end on May, 2024 at 10:00 UTC (15/05/2024 05:00 CDT – UTC-5). We ask that you prepare for the downtime of the full maintenance window.

If you have any questions or concerns, please contact our support team.

Past Incidents

15th June 2021

Planned Maintenence - Sitebuilder Server Upgrade, scheduled 2 years ago

Date: 15 June 2021
Start time: 3pm UTC
End time: 4pm UTC Duration: 1 hour

To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL sitebuilder servers to newer supported versions.

These tasks will have a minimal client impact.

Sitebuilder clients will not be able to write/change site content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.

If you have any questions or concerns, please contact our support team.

8th June 2021

No incidents reported

7th June 2021

Hosted Email Inbound Delays

Investigating - We are currently experiencing inbound mail delays. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.

6th June 2021

No incidents reported

5th June 2021

No incidents reported

4th June 2021

Hosted Email Hosted Email Delays (receiving)

Title Hosted Email Delays (receiving)

Date 04/06/2021

Start time 17:34 UTC

We are experiencing email delays. We will provide an update shortly with additional information.

UPDATE - 19:27 UTC: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.

UPDATE - 21:15 UTC: The mail admin team continues working to resolve the problems in our hosted email service.

UPDATE - Jun 05, 2021 - 09:29 UTC This issue has been resolved as we are no longer seeing issues with new inbound emails.

3rd June 2021

sl-508-8.slc.westdc.net Unreachable

Affected Services: Services hosted in sl-508-8.slc.westdc.net

Start Time: 00:10 BST

We are aware of the problem on sl-508-8.slc.westdc.net server, currently accessing and managing customer websites. Our engineers are working to resolve this as a matter of urgency.

UPDATE: This server was recovered at 16:50 BST. Technical teams are continuing to recover MySQL InnoDB Engine. Sites utilizing this service will remain read-only and present errors until the service is fully recovered.

UPDATE: As of 20:00 BST, technical teams had restored the MySQL InnoDB Engine and there were no outstanding issues impacting the server.

We apologize for any inconvenience this may have caused.

2nd June 2021

No incidents reported