Some services are degraded

Last updated on Sep 23, 2026 at 3:34pm UTC

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Previous incidents

Sep 23, 2026

Issues with Order Payments and Processing

Resolved

Resolved Sep 23, 2026 at 9:09am UTC

The issue affecting a third-party payment provider has now been resolved.

Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal.

We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

1 previous update

Payment Processing Delays

Degraded

Created May 7, 2026 at 12:01pm UTC

We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.

Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.
Previous updates