Previous incidents
Incoming Email Delivery Issues
Resolved May 15, 2026 at 6:32pm UTC
Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.
1 previous update
Service Disruption Affecting Domain Registrations and Transfers
Resolved May 21, 2026 at 8:06am UTC
We are marking this as resolved
2 previous updates
Database Connectivity Issues
Resolved May 8, 2026 at 9:00pm UTC
Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
1 previous update
Payment Processing Delays
Created May 7, 2026 at 12:01pm UTC
We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.
Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.
Email - Autoresponder bounce backs
Resolved May 6, 2026 at 1:19pm UTC
We are pleased to confirm that the previous issue has now been resolved.
1 previous update
IMPORTANT: Critical Vulnerability in Linux Kernel
Created Apr 30, 2026 at 7:00am UTC
We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet.
What to expect:
Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations.
Reboots may occur without advance warning to ensure timely remediation and protect customer data.
We expect individual reboots to be short, but some requests in flight may...
IMPORTANT: Critical Vulnerability in cPanel/WHM
Resolved Apr 29, 2026 at 12:54pm UTC
This is has been resolved. Thank you for patience in this matter.
1 previous update
CHI Support Portal issue
Resolved Apr 7, 2026 at 10:06pm UTC
UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologize for any inconvenience.
1 previous update
Database Connectivity
Resolved Apr 4, 2026 at 12:20am UTC
Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
1 previous update
CHI Ticket Creation
Resolved Apr 2, 2026 at 4:11pm UTC
UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience.
1 previous update