Previous incidents

We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet.

What to expect:

Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations.
Reboots may occur without advance warning to ensure timely remediation and protect customer data.
We expect individual reboots to be short, but some requests in flight may...

This is has been resolved. Thank you for patience in this matter.

UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologize for any inconvenience.

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience.

We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

We do apologize for the inconvenience.