Previous incidents

Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.

We are marking this as resolved

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

We are currently experiencing delays in payment processing. Payments are completing successfully, but are taking longer than usual to go through.

Our engineering team is actively investigating the root cause and working to restore normal processing times as quickly as possible.

We are pleased to confirm that the previous issue has now been resolved.

This issue has been fixed and fully mitigated.

This is has been resolved. Thank you for patience in this matter.

UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologize for any inconvenience.

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologize for any inconvenience.

We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

We do apologize for the inconvenience.